Privacy policy

Overview

This policy describes how RestoQR handles personal information in connection with our website, sales enquiries and restaurant management services, including our web and mobile applications.

Restaurants using RestoQR may collect information about their guests and staff through the service. The restaurant is responsible for its own use of that information and may have a separate privacy policy. If your question relates to an order or a restaurant-managed account, please contact the restaurant as well.

Information we collect

The information involved depends on how you interact with RestoQR and which features a restaurant uses. It can include:

• Enquiry details: information you submit when contacting us or requesting a demo, such as your name, contact details, restaurant information and message.
• Account and business details: information provided to set up or use a restaurant account, including staff names, email addresses, roles and sign-in information.
• Orders and transactions: order details, billing records, payment method and status, and any guest contact or feedback information supplied through a restaurant’s use of the service.
• Technical information: information generated when services are accessed, such as IP address, device or browser details, and logs used to operate, troubleshoot and secure the service.

How we use information

We use information to respond to enquiries, provide and support the service, manage accounts and permissions, process restaurant operations, troubleshoot problems, protect the service, and meet applicable legal and business obligations.

Our services may use necessary browser or device storage to support functions such as sign-in and maintaining a session. Your browser or device settings may allow you to manage stored data; disabling it can affect functionality.

Sharing information

Information may be accessible to the relevant restaurant and its authorised staff, and to service providers that help operate, host, communicate through or support RestoQR. When a restaurant enables a payment service, information needed for a transaction may be handled by its payment provider under that provider’s terms and privacy policy.

We may also disclose information where required by law or where necessary to protect rights, safety or the service. Links to third-party services are subject to their own privacy practices.

Storage and security

We use safeguards intended to protect information from unauthorised access, loss or misuse. No method of transmission or storage is completely secure.

Information is kept for as long as needed for the purposes described above, including providing the service and meeting legal, accounting, security or dispute-resolution requirements. Retention may depend on the type of information and the restaurant’s arrangements.

Your choices and requests

You can contact us to ask about access to, correction of, or deletion of your personal information, subject to applicable law and any retention obligations. We may need to verify your identity and understand your relationship with the restaurant before responding.

If you are a restaurant staff member or a guest, contact the restaurant that manages your account or order. For an account or data deletion request, you can also email us at hello@restoqr.in with the relevant restaurant and account details. Please do not send passwords or payment credentials.

Changes to this policy

We may update this policy as the service or our practices change. The latest version will be available on this page, with the date above indicating when it was last updated.

Contact us

Have a privacy question or request? Reach us at hello@restoqr.in.